1. Subject of the Offer1.1. The Contractor undertakes, for a remuneration, to provide the Customer with online services related to granting access to digital materials and programs for learning Dutch language and culture, including:
(a) access to online courses (video lessons, workbooks, audio materials);
(b) participation in online mini-group sessions via video conferencing platforms (such as Zoom or similar);
(c) individualized feedback on completed assignments (if the corresponding Tariff is selected);
(d) access to communication channels (chats, Telegram, and other services).
1.2. The services under the Agreement shall be provided using the Contractor’s own resources and personnel.
1.3. A detailed description of the Services and Tariff is available on the website, in the Course description, as well as in other official sources and the Contractor’s resources (including social media).
1.4. The Offer covers all currently existing (actively functioning) features of the Resources, as well as any subsequent modifications and any additional services that may be introduced in the future.
1.5. The services do not constitute an educational program requiring a mandatory license and do not include the issuance of state-recognized certificates.
1.6. The Contractor does not guarantee that the Customer will achieve specific language results. Individual progress depends on the Customer’s initial level, the regularity of class attendance, the amount of independent practice, and the quality and timeliness of homework completion.
1.7. By accepting this Offer and making payment, the Customer expressly agrees to the immediate provision of digital content and acknowledges the loss of the right of withdrawal once access to the Services has been granted, in accordance with Directive 2011/83/EU.
2. Remuneration of the Contractor and Payment Procedure2.1. The Contractor’s remuneration is determined based on the Tariff or online product (Services) selected by the Customer as of the payment date. A detailed description of the Tariffs and their prices is provided on the Contractor’s Website and is binding for both Parties. This information is available at: https://dutchclub.pro/#rec708813451.
2.2. All prices are listed in euros (EUR). For your convenience, equivalent amounts in other currencies may be displayed on the website for informational purposes only. Payment is made in euros unless otherwise agreed by the Parties.
2.3. The Customer shall pay for the selected Service.
(a) with 100% prepayment, or
(b) in installments. The installment plan is provided directly by the Contractor (internal installment plan) and does not constitute a banking service or a credit product.
At the same time, early repayment of the remaining installment amount does not entail a recalculation or reduction of already accrued interest, installment fees, or administrative charges, unless otherwise explicitly stated on the payment page or in the invoice. In the event of a partial non-payment of an installment, access to the Services will be suspended until payment is made.
Payment can be made in the following ways:
● via the Stripe service;
● by bank transfer to the Contractor's settlement account at the bank;
● via the PayPal service;
● via the GetCourse platform.
2.4. The payment date shall be deemed the date on which confirmation of a successful transaction is received from the payment provider or bank.
2.5. All fees associated with the payment of the Remuneration (including, but not limited to, currency conversion fees, special conditions related to the Customer’s bank account servicing, electronic payment system charges, and other banking fees) shall be borne by the Customer and are not included in the Remuneration.
2.6. The Contractor is not liable for the actions of payment system operators, including cases where operators refuse to accept payments, delay the transfer of payments in favor of the Contractor, or in any other circumstances.
2.7. The Contractor has the right to run promotions with special discounted prices. A Customer who entered into an agreement before the special offer was introduced is not entitled to request changes to the terms of the agreement or a refund of the difference between the amount paid and the special offer price.
2.8. The Contractor reserves the right to change the cost of Services unilaterally without prior notice to the Customer. Any change in cost does not apply to Services that have already been paid for or to existing installment plans.
2.9. In the event of a delay and subsequent termination of the Offer at the initiative of the Customer, or suspension of access for reasons specified in the Offer, any interest, installment fees, and administrative charges accrued up to the date of termination shall remain with the Contractor.
3. Procedure for the Provision of ServicesGeneral Provisions3.1. The Contractor is entitled to:1) independently determine the procedure, methods, and techniques for providing the Services, as well as the list of materials and platforms used (including GetCourse, Zoom, Telegram), without prior approval from the Customer;
2) engage third parties (such as platform technical specialists, other assistants, and contractors) to provide the Services, while remaining responsible to the Customer;
3) for organizational and/or technical reasons, to reschedule the date, time, and/or format of the Services (including changing the platform), with prior notice to the Customer as far in advance as possible;
4) to limit group enrollment and to schedule classes based on technical and organizational capabilities;
5) to publish the Customer’s feedback on the Services only with the Customer’s consent;
6) to reschedule the date/time and/or format of the Services (including changing the platform) due to illness, force majeure, technical failures of platforms/communication, or other objective necessity. The Contractor shall notify the Customer in advance whenever possible. The sole compensation to the Customer shall be: (i) rescheduling to the next available slot, and/or (ii) extending access to materials for the duration of the postponement, and/or (iii) crediting the paid amount towards a similar Service. No compensation is provided for other expenses/losses (penalties, liquidated damages, lost profit, etc.);
7) introduce short-term technical breaks (including for platform updates, holidays, and vacation periods) with notice to the Customer. Such breaks are not considered a breach of obligations; the access period to materials will be extended for a corresponding period at the Contractor’s discretion;
8) Suspend the provision of Services and/or restrict access to materials (without refund) in the event of: (i) payment delays; (ii) sharing access with third parties; (iii) distributing materials without consent; (iv) violations of communication/etiquette rules directed at the Contractor or other participants.
Programs (Courses):3.2. Composition and PlatformThe course (online program) is delivered remotely through the GetCourse platform and other resources provided by the Contractor. It includes video materials, workbooks, audio content, and, depending on the selected Tariff, individual feedback or participation in small group sessions.
The specific composition of materials, the format of interaction, and the list of services used are determined by the Contractor and specified in the description of the relevant Tariff. The Contractor reserves the right to replace or supplement the services used with equivalent ones at any time, without prior approval from the Customer.
3.3. Granting access(a) When paying for the Basic or Standard Tariff, access is granted within 24 hours of payment;
(b) for participation in mini-groups, the first lesson becomes available 7 (seven) calendar days before the group starts, though the start may be postponed until the minimum number of participants is reached or granted earlier at the Contractor’s discretion;
(c) materials may be made available gradually according to a schedule or in bundles, at the Contractor’s discretion. The Contractor reserves the right to set prerequisites (such as completing an assignment/test to unlock the next module).
(d) If technical integration of payment on GetCourse is not available, access may be provided through an alternative method (e-mail/messenger/temporary link) until the integration is complete.
3.4. The access period is determined by the terms of the selected Tariff and is specified in its description. Once the period expires, access is automatically terminated.
At the Contractor’s discretion, a paid extension or suspension of access may be offered; periods of scheduled maintenance or complete unavailability of the Platform (if any occur) may be compensated by extending access for a comparable duration.
3.5. Feedback1) For Tariff that include homework review, feedback will be provided within three (3) business days from the date the assignment is received.
2) The Contractor has the right to set limits: the number of assignments to be reviewed per week or month, the maximum size of files/audio/video, and deadlines for submission.
3) Tasks submitted outside the designated channel (for example, via private messages or chats) are considered not submitted for review.
4) Materials containing clear plagiarism or unauthorized assistance may be left unreviewed.
3.6. Group classes1) When selecting the Mini-Group Tariff, the schedule is set by the Contractor. Classes cannot be rescheduled or substituted at the request of the Customer.
2) The composition of the group and the minimum/maximum number of participants are determined by the Contractor. In the case of under- or over-enrollment, the Contractor has the right to: merge or split groups, change the schedule, or postpone the start; alternatively, the Contractor may offer a transfer to a different Tariff/stream or credit the paid amount towards a similar Service.
3) The Contractor reserves the right to replace the lead specialist (contractor/curator) and to change the format of service delivery (online webinar ↔ recording) without reducing the overall value of the Course.
4) Recording of sessions may be conducted with the consent of the participants; providing access to recordings is a right, not an obligation, of the Contractor; the quality or completeness of the recordings is not guaranteed.
3.7. The Customer is responsible for providing their own equipment, software, and a stable internet connection. Any disruptions or deficiencies on the Customer’s side (including corporate network restrictions, blocks, lack of access to email or messengers, malfunctioning microphone or camera) are not grounds for a refund or individual rescheduling. The Contractor may offer reasonable technical recommendations but does not provide IT support for the Customer's devices.
3.8. The Contractor has the right to update, modify, reorganize materials, introduce new modules, and replace individual elements with equivalent ones, provided that the overall value of the Course for the Customer is not diminished.
External links to third-party resources are provided for your convenience and may change or become unavailable; their availability and content are not guaranteed.
3.9. In the event of technical malfunctions of the platform or email, the timeframe for providing feedback is suspended for the duration of the disruption. If the Customer submits assignments within the last 72 hours before their access under the Tariff expires, the Contractor reserves the right to provide feedback after the access period has ended.
3.10. Operational communication is conducted through the channels specified by the Contractor (including GetCourse and/or Telegram). Requests are generally processed during the Contractor’s business hours as indicated on the website. All times and deadlines in this section are determined according to the Europe/Amsterdam time zone (UTC+2 (GMT+2, CEST)), unless otherwise expressly stated in the schedule for the relevant session.
Tariff and stream transfers3.11. The Customer’s transfer to a different Tariff is possible solely at the discretion of the Contractor, subject to availability and organizational or technical capacity. The Contractor does not guarantee the possibility of such a transfer.
3.12. If the Tariff is changed to a higher-cost option (upgrade), the Customer is required to pay the difference between the cost of the new Tariff and the original Tariff for the entire duration of the training period.
3.13. If the Tariff is changed to a lower-cost option (downgrade), no refund will be provided to the Customer. In exceptional cases, a partial refund may be granted by direct written agreement between the Parties; the amount of such refund will be determined unilaterally by the Contractor, taking into account incurred expenses and the actual scope of services provided (including, but not limited to, completed homework reviews and access to materials and resources provided).
3.14. When transferring the Customer from a Tariff that includes homework review to another plan, the Contractor has the right to withhold a one-time compensation fee of up to 15% of the original Tariff cost to cover expenses already incurred for the commenced support.
Terms for Transferring Training and Extending Access to Materials3.15. For the "Basic" and "Standard" Tariff, extension of access to study materials or transferring to another session (group) is not available.
3.16. At their sole discretion, the Contractor may consider the Customer’s request for a one-time transfer to the next similar course, provided that the following conditions are met simultaneously:
a) The request is prompted by the Customer’s serious illness, confirmed by official medical documents (including, but not limited to, documents verifying the performance of a surgery).
b) The request with attached copies of the documents has been sent to the Contractor before the expiration of the service period under the original agreement.
c) The Contractor has the technical and organizational capability to make such a transfer (availability of vacant spots in the group).
3.17. In exceptional circumstances, such as the death of a close relative or a serious illness confirmed by documentation, the Contractor may, at their discretion, extend the Customer’s access to the materials in the restricted section for a period not exceeding two (2) weeks. This extension does not constitute a deferral of the training and does not entail the repeated provision of services (feedback, assignment review, etc.).
3.18. The Parties acknowledge and agree that the Customer’s failure to use the provided access, as well as stopping, pausing, or resuming the playback of video content, shall not constitute grounds for extending the access period, postponing the training, or issuing a refund.
Use of Materials3.19. Access is granted personally to the Customer for individual use. Sharing access with third parties, recording or distributing materials, or publishing them online without the Contractor’s consent is prohibited and will result in suspension of access without refund.
4. Acceptance of Services. Refunds4.1. The Contractor and the Customer have agreed that service delivery and acceptance certificates will not be prepared or signed. The provision of Services is confirmed from the moment the Service is provided (clause 4.2) and/or by other actions stipulated in the Offer.
4.2. The moment services are rendered:
(a) An individual online session (including in a mini-group) is considered provided in the following cases:
• upon completion of the scheduled time;
• if the Customer cancels their participation after 10:00 PM Europe/Amsterdam time on the previous day;
• in case the Customer fails to attend or is more than 15 minutes late without prior notice.
4.3. The "Course" service is considered rendered once access to the platform (GetCourse or a similar platform) has been provided, even if the Customer does not make use of this access.
4.3.1. If access is granted in parts (by modules), the provision of the first part of the Service shall be considered to have occurred upon the opening of the first module.
4.3.2. Additional Tariff components (feedback, mini-groups, tests) are considered delivered upon their provision or completion.
4.3.3. The provision of services includes, in particular: the creation or publication of a lesson on the learning platform, conducting a scheduled group or individual session (for example, via Zoom), and granting access to a test. The service is considered rendered regardless of the Customer’s actual attendance, participation in the session, or level of engagement with the provided materials.
4.4. In the event of early termination of the Agreement, the Customer must submit a request for a refund electronically to the following email address:
mcgaprodmv@gmail.com4.5. All refunds are issued only upon receipt by the Contractor of a written request from the Customer, personally signed by the Customer, requesting a refund. The request must be submitted in scanned form.
4.6. The application must include:
● the date the contract was signed,
● service name
● he date of payment for services,
● cost
● payment method
● reason for return,
● bank details for a refund,
● phone number,
● e-mail
4.7. The Contractor shall review the Customer's application within 10 (ten) business days from the date of its receipt. If the application is received after 6:00 p.m. on a business day or on a holiday/weekend, the receipt date is considered to be the next business day. Based on the evaluation of the application, the Contractor will decide whether to fully or partially approve the application, or to deny it.
4.8. If the application is denied, the Contractor proceeds from the following: the cost of the Services is non-refundable because:
These funds are recognized as reimbursement for expenses incurred in organizing and providing the Services, including payments to third parties engaged to fulfill obligations under the Offer.
2) These funds are withheld as compensation for losses resulting from the early termination of the Offer, including expenses incurred in finding a new Customer.
4.9. The Parties have agreed that when funds are returned to the Customer, the amount of value-added tax (VAT), which has been accrued and paid by the Contractor to the relevant European Union budget for the tax period in which the payment was received, shall be considered as actual and non-recoverable expenses incurred by the Contractor.
The applicable VAT rate is determined in accordance with the legislation of the European Union, including but not limited to the laws of the Republic of Cyprus and/or the EU Member State in which the place of supply of services to the Customer is established (for example, the Kingdom of the Netherlands, the Kingdom of Belgium, or other EU countries).
If, at the time of considering the Customer’s request for a refund, the relevant tax has already been paid or is subject to payment by the Contractor to the budget for the corresponding tax period, the refund shall be made minus the amount of such tax.